Privacy Policy

What information we collect

When you interact with our website or join our programmes, we collect:

• Your name and email address when you submit programme enquiries
• Selected programme information to fulfill your request
• Technical data including IP address, browser type, and device information
• Cookie preferences through our cookie banner
• Communication history when you email or contact us

We do not collect sensitive personal data about children through this website. Programme materials accessed after registration may involve parental reporting of educational progress, handled separately under programme-specific terms.

How we use your information

We process personal data for these purposes:

• Responding to programme enquiries and providing requested information
• Delivering programme materials and support to registered families
• Improving our website functionality and user experience
• Sending relevant updates about programmes you've expressed interest in
• Complying with legal obligations and protecting our legitimate interests

We will not sell, rent, or share your personal data with third parties for their marketing purposes.

Legal basis for processing

We process your data under these legal grounds:

• Contract performance: delivering programmes you've purchased
• Consent: sending marketing communications where you've opted in
• Legitimate interests: improving our services and website functionality
• Legal obligation: maintaining records as required by UK law

Data retention

We retain personal data only as long as necessary for the purposes collected:

• Programme enquiries: 2 years from last contact
• Active programme participants: duration of programme plus 7 years for financial records
• Marketing communications: until you unsubscribe or request removal
• Website analytics: aggregated data retained indefinitely, individual data 26 months

Your rights

Under UK data protection law, you have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent where that's the basis for processing
• Receive your data in portable format
• Lodge a complaint with the Information Commissioner's Office

To exercise these rights, contact us at [email protected]. We respond within one month.

Security measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure hosting, and limited staff access based on necessity.

While we take security seriously, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

Third-party services

We use select third-party services to operate our website and deliver programmes:

• Website hosting providers based in the UK
• Email service providers for programme communications
• Payment processors for handling transactions securely
• Analytics tools to understand website usage patterns

These providers process data only as instructed and under contractual obligations to protect your information.

International transfers

We primarily store and process data within the United Kingdom. Where third-party services involve international data transfer, we ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms.

Children's privacy

This website is directed at parents and guardians. We do not knowingly collect personal information from children under 13 through this website. Programme participation involves parental accounts with separate terms governing any child-related data.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email to registered users. Continued use of our services after changes constitutes acceptance.

Contact and complaints

For privacy-related questions or concerns:

Email: [email protected]
Post: CircuitSwirl Learning Ltd, 23 Ashford Gardens, Bristol BS8 2PX, United Kingdom

If unsatisfied with our response, you have the right to complain to the Information Commissioner's Office: ico.org.uk